Policies
Privacy, shipping, and returns.
Clear expectations for how we handle customer information, shipping, returns, and support.
Privacy
We only collect information needed to respond to enquiries, process orders, provide support, and improve the website. This may include your name, email address, phone number, shipping details, and order requirements.
We do not sell personal information. We may share information with trusted service providers only when required to process payments, ship products, or deliver customer support.
Shipping
We ship Australia-wide and internationally where practical. Shipping times vary by product, destination, and order volume. If timing matters for your project, contact us before ordering so we can confirm lead times.
Returns
Returns are handled on a case-by-case basis depending on product type, condition, and whether an item was custom-made. Please contact us as soon as possible if you need to discuss a return or exchange.
Website and support
Product information, pricing, and availability can change without notice. We do our best to keep the website accurate, but if anything looks unclear, please contact us before placing an order.
Contact
For policy questions, order help, or support, visit the contact page.