Privacy Policy

Effective Date: 08 May 2022

Flood Control is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Personal Information We Collect

We may collect the following types of personal information:

• Your name, email address, phone number, and shipping/billing address
• Payment details (processed securely via third-party payment gateways; we do not store your credit card details)
• Order history and customer service interactions
• Website usage data (via cookies or analytics tools)

We only collect personal information that is reasonably necessary for our business functions and activities.

Why We Collect Your Information

We collect and use your personal information to:

• Process and fulfil orders
• Provide customer service and support
• Communicate order updates and promotional offers
• Improve our website and services
• Comply with legal obligations

You may opt out of receiving marketing communications at any time.

How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access or disclosure. This includes secure storage systems, limited access to customer data, and encrypted transmission of sensitive information.

We may store your information on secure servers located in Australia or in cloud services provided by reputable third-party providers.

Disclosure of Your Information

We do not sell your personal information. We may disclose your data to:

• Service providers who help us operate our website or process orders (e.g. shipping, payment, and IT providers)
• Government authorities where required by law

All third parties are required to handle your data in accordance with privacy laws.

Changes to This Policy

We may update this policy from time to time. The updated version will be published on our website with the effective date. We encourage you to review it periodically.

Contact Us

If you have any questions, concerns, or complaints regarding your privacy or this policy, please contact us:

📧 info@floodcontrol.com.au

We will respond to your enquiry within a reasonable timeframe.